Entries Tagged 'conversion' ↓

There is one formula that is ingrained in the minds of many internet marketers and internet businesses out there:

The regular addition of fresh content will undoubtedly help your search engine optimisation strategy, generate more traffic and therefore potential business.

But just adding content for the sake of it could do more harm than good.

If you write or commission a copywriter to create a vast number of SEO rich articles for your website are you really adding value?

“But I’m driving traffic!” I hear you cry.

You many well be but what’s in it for those people when they find your article?

• What value will it add?
• What’s your call to action?
• Is it really all that relevant?

If your content doesn’t offer the reader anything or ask anything of them, what’s the point?

Adding fresh content to your website is a good thing.

Making sure it’s search engine optimised is great.

But you also have to ensure it’s relevant, adds value and asks something of your reader. If you don’t they’ll skim read and head off to another website because you haven’t used that content to draw them into your website, get interested about your product or buy.

So the moral of this post is – add content, make it relevant and make sure there’s a call to action/lead into your main website.

I have been a copywriter for a while now and many of the projects I am commission to carry out involve search engine optimisation.

That’s hardly surprising considering the importance of online marketing to today’s businesses.

People’s attitudes to online search are changing. Companies are now recognising that if they want to open up their businesses to new markets they have got to get to grips with SEO and keyword identification.

Keyword research

Most people ‘get’ keyword research these days.

They understand that the words they have to target are the ones their customers are searching for. That list might include the particular product that they sell or their geographical location etc.

Usually the list of keywords I am given are pretty relevant – they cover the products/services and will drive targeted traffic to their website.

But the problems start when it comes to allotting keywords to the copy – how many should each web page target?

Common misconceptions

When investing in SEO most people want to maximise their ROI and use SEO to get found for every keyword or phrase they can think of.

For a start, initially, that’s not practical. Over time as they build links and relevant content, they will see rankings for most of their keywords (the level of their ranking will depend on the competitiveness of the term they are targeting). But from the outset, SEO takes time and the early results will be found with the least competitive words.

The second problem is that many people view their website as their Home Page. By that I mean they want to load their Home Page with all their keywords.

So, for example, if they sell silver jewellery, their keyword list may look something like:

• Silver jewellery
• Silver jewellery suppliers Suffolk
• Silver jewellery gifts
• Gifts in silver
• Silver necklace
• Silver bracelet

You get the idea.

Now, to try and include all of those words on one page is complete madness because the resultant text won’t encourage anyone to buy.

Using keywords the right way

For starters you must remember there is more than one page to your website. Plus, Google and the other search engines also recognise this as each page is indexed individually. Therefore you should be targeting different keywords on different pages. The keywords should also be reflected in your navigation and page titles.

With regards to the number of keywords per page, you should only look to target 2 (3 max) primary keywords. You can of course incorporate long tail keywords (i.e. your primary keywords plus modifiers) but trying to target more than 2 can create unwieldy text.

The main point of your website copy is that it should be relevant, interesting and compelling. The traffic your keywords attract must be drawn in by your text and encouraged to buy – otherwise what’s the point?

By researching your keywords, using them to structure your website and then target each page for different keywords will maximise your chances of SEO success.

Congratulations, you’ve taken the bull by the horns, spent a shed load of cash on search engine optimisation, you’re website is finally in the top 10 for your chosen keywords so you’ve made it, right?

Wong.

Yes, you’re ranking well but there’s something missing…you’ve got no traffic.

Is that possible? Can you have a top ranking website that doesn’t get traffic?

The simple answer is yes and it’s probably caused by one of these three reasons:

1. You’re Not Really Ranking
2. Your Keywords Don’t Deliver
3. Your Results Don’t Get Clicked

Confused?

This post on seomoz.org explains all. Entitled I’m ranking, so where’s my traffic it explains why, despite your bank balance’s best efforts, you’re not getting traffic to your website.

It could be anything from distortion from Google’s personalised search results, badly chosen keywords or the fact that you’re not attracting those all important clicks when you do appear in the search results.

If you’re website isn’t performing as you think it should, it’s well worth taking a few minutes out of your day to read this article – it could help turn your under-performing website around.

As an internet marketer you’ve probably heard people talking about traffic and conversion rates.

So what’s your conversion like?

Do you know?

Do you even care?

Well, if you want your online marketing to be effective you need to know and care what it is. But before you charge headlong into panic because your conversion isn’t as good as your neighbour’s, you need to consider what your conversion goal is.

Your conversion goal may well be different to your neighbour’s so don’t get hung up on who’s got the biggest just yet.  First you have to work out what yours is. It could be:

• Newsletter sign-ups
• Order form completions
• Brochure downloads
• Signing up for a free trial
• Payments

Once you know what it is you’re measuring you can start to quantify the effectiveness of your website through Google Analytics.

But before you can achieve conversion you must have traffic. The information you obtain about your website through analytics will show you the number of visitors your website is receiving every day, week or month (that’s your traffic), how long they remain on your site, which keywords bring in the most traffic, which pages they visit etc.

You may think you’re doing brilliantly with your marketing because you are getting thousands of visitors to your website every month.

Great – but is that reflected in your sales or sign ups? If your traffic has suddenly jumped, has your turnover made the same leap? If not, something’s wrong because you’re not converting.

5 reasons why you’re not converting

1. Quantity not quality

You may be getting loads of visitors but if no one is buying something is seriously wrong. The first thing to check is your keywords.

Each page of your website should be targeting a different keyword. So if you are getting traffic but there are no conversions (and your bounce rate is very high), check your keywords as they may not be attracting the right readers.

2. Your promise isn’t delivering

Again this one goes back to your keywords.

In this instance you may be using a keyword that doesn’t actually reflect what’s on your webpage. Therefore visitors are arriving at your site expecting to see blue butterfly brooches but when they arrive all they find are blue brooches.

Therefore you have a mismatch between what you’re offering your visitors and the traffic your SEO efforts is targeting.

3. Now what?

One of the most common aspects of a web copy that is missed is the call to action.

If a visitor lands on your website, finds your content relevant and interesting you must make sure you tell them what to do next.

A well positioned, commanding call to action above the fold of your web page (so it’s in their eye line) will make sure your reader knows exactly what they must do next – whether it’s to buy, order, sign-up etc.

4. Boring…

If you’ve gone to the expense and trouble of developing a good SEO strategy you need a great website to wow your visitors when they find you.

If your web site is poorly structured with bad navigation, slow-loading pages and full of annoying pop-ups your visitors will flee.

This will reduce your conversion rates and boost your bounce rate – and that’s not good.

People want to see websites that are well designed, easy to navigate and a joy to use. These features will encourage them to stay and make them more likely to buy from you, sign-up to your newsletter or complete your survey.

5. What about you products?

Of course, your poor conversion rate may have nothing to do with the design of your website or the keywords you’re using. It could simply be because your products aren’t what your customers need.

You see web design and great copywriting will get you only so far – if you’ve poorly researched your market and are trying to sell something people don’t want, they won’t buy it. If you’ve checked everything else on this list and it all looks OK, maybe it’s time to consider whether your products and services satisfy the needs of your market.

As we’ve seen, your conversion rate (or lack of it) can be affected by a number of different factors. Your keywords, web copy, web design and products and services will all have their part to play. If you want targeted traffic and a great conversion rate they all have to be firing on all cylinders.

You are taking your online marketing seriously.

You’ve invested in a great website, you’ve hired a professional copywriter to create some fabulous copy and your search engine optimisation strategy is ensuring you have a steady stream of traffic to your site.

Once people have landed on your website, they love what you have to say and click to your contact page to get in touch.

Then what happens?

If you’ve managed to achieve a website that delivers customers to you, you must ensure your customer service doesn’t let you down.

1. Email

As a customer there is nothing more frustrating than someone not responding to your emails.

If you receive an email from a potential client but can’t answer their question immediately, send a holding email to acknowledge their enquiry and tell them when you’ll have an answer for them—and make sure you fulfil that promise.

Try to reply within 24 hours or sooner if possible. Remember this is probably the first interaction they’ll have with you so it’s vital you make a good impression.

2. Ring ring

Answer your telephone!

When a potential client phones, if you don’t answer they’ll hang up and phone someone else.

If you have an automated system try and make sure they reach a real person quickly. There is nothing more maddening that having to go through umpteen menus before you get to speak to a human.

3. Live chat

The option of live chat on your website is a great idea. It gives someone the ability to immediately speak with you while they are on your website. There’s no need to hunt around for a telephone number or email address—with just one click they can contact you and ask their question.

This transparency and ease of contact will show you as a company that puts their customers first.

4. Knowledge is key

When your prospective customer makes contact (either via live chat, phone or email), make sure the staff that deal with their enquiry are knowledgeable.

If their enquiry is dealt with quickly and efficiently you are going to impress. But if your staff member is uncertain about your products/services or inefficient it won’t put your company in a very good light.

5. When things go wrong

If one thing in life is certain it’s that things will go pear-shaped from time to time.

Despite your best efforts something is going to go wrong, but it’s how you deal with that that matters.

Be grown up about it – apologise, put it right and follow up to make sure the customer is happy with the outcome.

A mistake won’t lose you a customer, how you deal with that mistake could.

Whatever business you are in, customer service is vital. It doesn’t matter how cheap or how wonderful your product is, if the service is bad people will walk away.