Entries Tagged 'copywriting tips' ↓

Social media is great for marketing your business and raising your profile – every one knows that.

But it’s also a great relationship builder and customer service tool.

Monitoring your name and brand on the various social media grape vines helps you identify what people are saying about you, alerts you to any potential problems (such as customer service issues) and also tells you when you’re receiving a big thimbs up from your customers.

The problem is hearing all of that through the background noise.

You can use Google Alerts (although they are limited in their effectiveness) or use various paid tools that are available.

But wouldn’t it be great if you could build your own tailormade social media listening device for free?

Well you can.

Tony Ahn has written this incredibly useful post and how-to guide on Social Media Examiner which takes you though the steps required to create your very own social media listening device.

Now you too can monitor social media to find out what people are saying about you.

Take a look now and learn How to Build a Free Social Media Monitoring Dashboard

Thanks Tony!

We all like to think we’re perfect – but at the end of the day we’re only human which means things go wrong now and then.

Everyone at one time or another has made a mistake.

After spending hours on your latest marketing email, you hit send only to notice at the last minute a blaring typo, you’ve sent it to the wrong list, or you got the offer details wrong.

I can see you’re nodding. But don’t feel bad because you’re not alone – everyone’s been there at some point but its how you deal with it that matters.

How to deal with mistakes

When things go wrong people tend to fall into one of three camps. They either:

• Hide and hope no one notices
• Realise their mistake, correct it and hastily send out the email again to the same list without an apology or explanation
• Hold their hands up to their mistake, apologise and make it up to their customers

Which are you?

By being the honest guy in the third scenario, you’ll gain more respect and happy customers. You’ll probably still get a rap over the knuckles by the boss but at least you owned up and put things right.

Often it’s how companies deal with their mistakes that wins or loses them customers. A company that refuses to acknowledge their short comings will lose customers in spades. But one that admits it’s not always perfect and does get things wrong and is willing to go that extra mile to put it right will retain customers.

How to avoid mistakes

In an ideal world mistakes wouldn’t happen.

Whilst being human tends to mean things will go wrong now and then there are a few simple techniques you can follow to try and keep these cock-ups to a minimum.

1. Validation list

Before you send your email to your customer list, set up a validation list comprising of colleagues or friends (if you’re a one-man/woman band) who will proofread and test out your links for you. This should help flag up any errors before its broadcast.

2. Preview

If you have the ability to preview how your email will look in different browser windows, it will help you ensure your email looks good and that the layout isn’t compromised.

3. Slow down

Don’t leave it to the last minute.

Plan your email marketing carefully to make sure you have plenty of time to compose it and check it before sending it. Writing in haste is asking for trouble.

Email marketing is a very powerful tool when used properly. Whether you create your own content or use a professional copywriter to create it for you, always make sure you check and double check the text, offers and links before sending.

A great way to boost your online exposure is by writing guest blog posts.

Although you will undoubtedly be doing this to increase your own profile you must never lose sight of the blog owner. If you don’t add value to them they won’t be asking you back.

Here are 6 tips to help you write great guest blogs and get asked back.

1. Understand your audience

You’ve got your first guest blogging gig – fantastic!

But before you start to write, you must research your audience. Read through several past blog posts to get a feel for the style and what the audience are reading. After all if you are writing for a marketing blog and come up with a post about flower arranging, it’s unlikely to go down well.

2. Don’t bluff

Don’t be lured into writing for a blog just because it has a high page rank or vast swathes of traffic. The key to a great blog post is writing about what you know. If you try to write about a topic you know nothing about just because it gets shed loads of visitors, you’ll get found out. Stick with what you know and show your expertise.

3. Have personality

Even though you’re writing for someone else’s blog, still show your personality through your writing. A post without personality is dull, dry and boring.

People want to be entertained so don’t disappoint them.

4. On topic

This goes hand in hand with number 1. Don’t try and write a post for a blog that has nothing to do with its main subject matter. It’s a waste of your time and the blog owner is not going to publish it and probably won’t entertain any other submissions from you.

5. Write to get readers

A big mistake from many guest bloggers is that they write to get traffic for themselves as opposed to the blog they are guesting on.

Building a relationship with blog owners is essential if you want your work to get published. Therefore use social media to spread the word when your post is published. Generating traffic will get you invited back. As will interaction – if your post is commented on, interact with your readers and show that you’re not just a post-and-run kind of blogger.

6. Don’t push your link luck

When you guest blog the publisher will be happy to provide you with a link – but don’t be greedy. Getting your name published on a popular blog is pretty cool, and to get a link back to your own blog or mention of your business is great. But don’t blatantly add in links that are obviously there to promote your products. If that’s your motivation, ask before you add – if you don’t your post could be rejected.

Writing guest blogs is great for you and great for the blog readers. It offers new perspectives on subjects and enriches the readers’ experience.

If you want to be a guest blogger:

• Ask first – drop the blog owner an email and ask if you can submit a post
• Research – make sure your topic fits the blog
• Entertain – make sure your blog adds value

If you have something to say about marketing, copywriting or social media and want to be considered as a guest blogger for Freelance Copywriter’s Blog, drop me a line with your suggestions.

Is yours one of the many businesses out there that sends regular newsletters to your customers?

You probably spend hours slaving over the content (or get a copywriter to slave away for you) to ensure your message is spot on, you’re offering your readers great information and, of course, the odd offer to encourage them to buy from you.

So what happens once it’s been sent?

If you just broadcast it, forget it and then move on to the next month’s issue you’re missing a HUGE opportunity.

Shall I tell you why?

Using your newsletters to boost your SEO

Let me tell you something about your newsletters.

You already have a strong subject line/header, your content will be SEO friendly (stands to reason as you’re writing about your company, products and services) and it’s original content.

So why not breathe life into your newsletter once it’s been sent rather than forgetting about it?

Placing it within your website will help your SEO no end because you’ll be feeding the Google Monster fresh, original content each and every month – yum.

Of course, you can’t just cut and paste the content into your website; you’ll need to make a few amendments such as:

• Create a new page for each newsletter, so you’ll be treating them like articles.
• Use links within the text (hyperlinks using your keywords) to point to other relevant information within your site or other articles.
• Remove any mentioned of forthcoming events etc. Unlike your newsletter which is transient, your new web page will be around for a long time to come.
• Take out any special offers for subscribers.
• Play around with the layout to make sure it looks attractive. Add sub headings, images and even video to enhance your message.

By repurposing the content in this way you’ll add volume to your website, boost your SEO and offer your readers some great information.

A new wave of marketing is taking over.

OK, to be honest it’s not that new but it is changing the way you do business.

Cast your mind back to the way it used to be done. Marketing your products and services involved paying vast quantities of cash for newspaper or magazine articles – one little add competing with hundreds of similar ads.

You sent cold mail shots or put inserts in your local paper…which usually ended up in the bin or used as an impromptu coaster.

Finally you unleashed your secret weapon – the cold call. Every day you would sit with your list of phone numbers crossing them off one by one as you doggedly dialled them in the hope that one day someone would say ‘yes’ rather than ‘**!~~~@@#####’.

“But it works!” I hear you cry. Does it really?

Do you love having your evening interrupted by an unsolicited call trying to sell you double glazing? Do you enjoy your working day being interrupted by a persistent stationery salesman who just won’t take no for an answer?

I didn’t think so.

And is the one sale to the person who said yes (just because you happened to phone them at the exact moment they were considering buying an entire set of Encyclopaedias)really worth hacking off the other 299 people?

Forget ROI and think ROR

Social media marketing has opened up a wealth of new opportunities for businesses.

Now you have the opportunity to listen, engage and converse with a massive market place. You can tweet with people and offer advice when they are in need of your help. By helping them and giving them tips you’ll build trust which could land you some serious sales.

So what’s stopping you?

Many businesses are obsessed with ROI – and the one thing that’s very difficult to measure through social media is your ROI. But you can’t think of it that way. What’s far more important to your business is the ROR – return on relationships.

Listening and talking to people is worth its weight in gold. Giving timely advice when people need it will show your company as one that cares, that wants to help, and that’s open and approachable. In other words, your company is one that will be good to do business with.

As a freelance copywriter I use social media a lot. By listening to my followers on Twitter (and others through searches) I can step in and offer advice and guidance when they need it the most.

What have I gained from it?

• New clients
• Great friends
• Help and advice when I’ve needed it most
• More traffic to my website and blog
• Service providers
• A lot of fun

So what are you waiting for?

Get yourself online and join in the conversation. If you need some pointers follow me (@sallyormond) and I’ll be happy to show you the ropes.