Entries Tagged 'facebook' ↓

The one great thing about internet marketing is that it offers numerous channels through which you can interact with customers and prospective customers.

Never before have you, your brand and your company been so exposed which is why how you present yourself online is so important.

The advent of social media means there are more ways to communicate than ever before. Once upon a time if someone wanted to speak to you, they had to pick up the phone. But now they can send a tweet, post on Facebook, comment on your blog or use one of the many internet forums.

There are many ways you can enhance your online reputation, but here are three simple steps you can take to make sure your company is always seen in a good light.

1. Thank you

‘Thank you’ simple but powerful.  When someone retweets you, comments on your blog or sends a new referral your way, make sure you thank them. It doesn’t take a lot of effort and will show you as someone genuine; someone they’d want to do business with.

It also pays to keep an eye on the web in general to see what people are saying about you. I use socialmention.com to keep track of what people are saying about me or my business. The alerts are simple to set up and can offer a great insight into how you are perceived as a brand online.

Again, should you receive any positive feedback or mentions, remember to make contact and say thank you.

2. Blog

Running a blog is a great way to add value to your business relationships. Through your posts you can provide information and tips to make your customers’ lives easier.

But however well written your blogs are if they are not covering topics people want to read about they will be ignored. For example if you are a holiday company don’t write about your special offers, instead write about the countries you go to, their cultures, their sights, their people – something that will inspire your reader to take a trip there to experience it for themselves.

As a freelance copywriter I use this blog to talk not only about copywriting but also about general marketing issues, social media, email marketing etc.; all topics that business owners find useful.

3. Benefits

Whenever writing about your products you must write about their benefits to your customers, but never lose sight of the fact that most people will buy from you because of who you are.

From my own experience, I will only buy from someone if I like them as a person. Why should I give someone my hard earned cash if they come across as arrogant or disinterested?

People will always buy from people so make sure you use your online marketing to connect with them. If your message resonates with them they are more likely to trust you; and with trust comes cash.

When wrapped up in marketing your business it can be easy to lose sight of what really matters – your customers. You’re so busy trying to come up with new blog ideas you forget that your customers still want that personal touch. Just because they can’t see you or shake your hand doesn’t mean they want to deal with a faceless company.

Go that step further and show your human side online.

How do you know what your customers want?

That’s a dilemma that faces every business.

If you can’t tailor your products or services to your target audiences’ needs you’re in trouble. If they aren’t the perfect fit they won’t fly off the shelves.

Many companies make the mistake of assuming their customers want the same things they want.

Big mistake.

I really enjoy cycling, in fact some of my clients also enjoy cycling but that doesn’t mean they all do.

Your customers aren’t a mirror image of you

Making decisions about social media use and marketing based on your own personal beliefs and preferences is a recipe for disaster.

If you want your business to succeed you must research your market and work out what they want, how they want it presented and what they’re willing to pay.

Even when considering dabbling in social media you have to work out where your customers are ‘hanging out’ because if you interact in the wrong place, you’ll simply be talking to yourself.

Some common misconceptions are:

• MDs of B2B companies thinking that as they don’t use social media, their customers don’t either. Yes they do—you just have to work out how they’re using it and where they are.

• Companies that use Facebook tend to update their status during the day whereas most of their ‘fans’ don’t log on until the evening or weekend.

• Sticking with Facebook, just because someone ‘liked’ your page doesn’t mean they want to be bombarded with promotional emails from you. Guess what? The ‘like’ button is not an ‘opt-in’ button.

No matter what business you’re in –retail, IT, manufacturing, copywriting, shipping etc., the only way you can discover what your customers want is to ask them (or survey them).

A scientific approach wins every time, guesswork doesn’t.

What’s right for you?

A little while ago I wrote post about whether Facebook can help your business.

I set up my own fan page for my business as a freelance copywriter and I have to say that the jury is still out at the moment.

But whether Facebook is right for your business or not, you have to consider the best way to represent yourself.

Page or group?

With Facebook you have the option to set up a Page or a Group. But how do you know which is going to be right for you and your business?

A great place to start looking is this post I came across on Mashable – Facebook Pages Vs Facebook Groups: What’s the difference?

Howard Greenstein discusses the differences between pages and groups and their advantages and disadvantages to help you decide which road you should go down.

As with any social media marketing tool, Facebook will suit some businesses more than others. But the only real way to know whether it will work for you, is by trying it out.

Give it a go and let us know how you get on.

As a freelance copywriter, I use social media to promote my company and the services I provide. Up to now that has been mainly through blogging, article marketing, bookmarking, Twitter, online forums and networking sites. But there was one outlet I hadn’t delved into – Facebook. I am on facebook in a personal capacity but had never considered it for business use – until now.

Can facebook really help businesses?

Before I go any further, I’m not an expert on using facebook fan pages – I’m still learning myself. But with the growing popularity of social media marketing I realised that it was something I was going to have to get to grips with sooner or later.

Facebook pages seem to becoming increasinglt the second home page for businesses online. As such, SEO is an important factor in the design of your page. So how do you squeeze the most SEO benefits out of your facebook page? Well here are a few pointers to kick you off:

1. Choose a great name and stick to it – your business name is ideal.
2. Pick the best URL possible. Now, if you have 25 fans or more, you can choose your own URL (mine is http://www.facebook.com/freelancecopywriting) in which yo ucan incorporate you keywords.
3. Make your About Us box count – this is prime realestate for your keywords so use it wisely.
4. The info tab should include http’s of related websites and specific information such as your keywords, geographical location etc.
5. Post direct links to your website from your page.
6. Use your facebook badge of your websites to show people you’re there.

Is it really worth it?

Well, here are 11 mindblowing reasons your business needs Facebook curtesy from Social Media Examiner:

1. There are over 350,000 million global users of facebook
2. There are 100,000 users in the US alone
3. The average facebook user spends a staggering 55 minutes on it every day
4. Nearly 80,000 sites use facebook connect
5. Facebook fan box is becoming pervasive
6. The average facebook user has 130 friends
7. The average facebook user “fans” 2 pages per month
8. Only 4% of pages have 10,000 or more fans
9. Wall posts do’t impact popularity so make use of video, photos and links
10. Customised news feeds
11. Real-time search ability changes the game completely

Beginning to see how it will help your business?

Get yourself a fan page today like mine – see how you get one with it. Why not come back here and tell us all about your experiences and any tips you have picked up along the way.

Briar Copywriting – Leading UK Freelance Copywriter

Promote Your Page Too

Slower than most people, I have just started to get to grips with Facebook pages.

I use social media a lot in the marketing of my business. As a freelance copywriter the vast majority of my clients find me online, one way or another. So, utilising Facebook for business seemed the logical thing to do – after all it’s another web presence and another opportunity to build up content.

These ideas always seem great, but when it comes to putting things into practice, it gets a bit more complicated.

But I now have my freelance copywriting facebook page up and running. Why not pop over there now and take a look. If you like what you see become a fan.

I’m waiting to say hi!