Entries Tagged 'freelance copywriter' ↓

In my role as a copywriter I have harped on frequently about how your website copy should address the needs of your reader. It should be benefits focused and not focused on you.

As a business owner, I know you won’t be able to help yourself. You’ll need an outlet somewhere on your website to shout about you and what you’ve done. As I tell all my clients, that’s what the ‘About Us’ page is for.

It’s your opportunity for the limelight; an opportunity to sell you as a person – so don’t waste it.

Do people really look at the About Us page?

Yes, they do.

It’s an inherent need in all of us to know who we are buying from. We want to know the face behind the business. We want to be reassured they are someone we can trust. And that’s why the About Us page exists. So don’t blow it.

Meaningful

How many times have you read someone’s About Us page only to be completely perplexed. Often you find them written is a very dull and technical way.

Why?

Your reader isn’t going to be impressed just because you know a few technical terms and long words. If your page is to have impact, make the content meaningful. Tell them simply who you are and what your company is about.

Be yourself

Remember what I said earlier? This is your opportunity to sell you as a person. So why do so many people show a stock photo on the About Us page rather than a photo of themselves? Why are you hiding?

If you’re a larger business include a photo of your team. Your reader wants to know who you are so show them.

Be real

Write in a friendly conversational style. Tell your reader why you started your business. The process you went through to develop it into the company it is today. Make it a human interest story – but make sure it is real. Don’t try and pull the wool over your readers’ eyes.

Don’t hide

If you have contact details on this page make sure they are real and accessible. Include a valid email address and telephone number. Show your address and a map – people like to know where you are. If this information is missing they’ll want to know what you’re hiding.

Back it up

To add extra weight to your claims about your business and its service, add in testimonials or sound bites from happy customers. But make sure you reference them – a testimonial without a name is worthless.

The About Us page is very important. It may not be your main sales page but it is there to show your reader who you are and why they should do business with you. So use it to show your human side and connect with  them.

With more and more companies turning to online marketing and advertising, is there still a place for the humble brochure within your marketing armoury?

Local search and SEO are huge today and many businesses are (quite rightly) investing heavily in these areas. After all, more and more people are turning to the internet when looking for products and services. Plus, with 85% of all search traffic clicking on organic listings rather than the sponsored links (PPC), it’s not surprising that this is where the focus on online marketing is these days.

So has the company brochure really been consigned to the rubbish bin once and for all?

Let me leave this with you

However much I hate it, face to face networking is here to stay. Nothing can replace meeting someone in ‘the flesh’ and connecting with them on a personal level. Personally I am not a fan of networking as I’m the type of person who is terrified of being in a room of strangers. Walking up to a group and breaking into a conversation is harder for me than undergoing root canal surgery.

But it is something I force myself to do every once in a while.

When you are in that situation, having a brochure often has more impact that handing over a business card. There’s a lot more room to get your message across for a start. But that doesn’t mean you should fill it with boring, pretentious nonsense that’s going to turn the reader off.

Think brochure, think web copy

I’ve often written about the importance of getting your website copy right.

You have to grab their attention with a great headline, sell the benefits immediately, talk to them and then tell them what to do. Compiling your brochure should take the same approach.

It should make the reader sit up and think ‘Wow! These guys are great. I must phone them immediately.” OK, a bit cheesy but you get the picture.

Your brochure should:

Look great

That doesn’t mean it has to be bold and colourful. Some of the best brochures I’ve seen have been very simple. Whatever look you go for, make sure it fits with your brand and company image. Try to make it fresh, eye-catching – something that’s tactile that they’ll want to pick up and read.

Talk the talk

Just like your website, never, ever begin your brochure…”We’ve been in business for 40 years and pride our selves on…”

Who cares?! Certainly not your reader.

Think benefits, think offer, and think like your customer:

• Tell them what you’re going to do for them
• Sell them the benefits of your business
• Tell them why your products or services are the perfect fit

A brochure isn’t your soap box from which you can shout about your achievements. It’s your website in their hand. It’s a piece of marketing that they can keep with them and refer to whenever they need to.

Tell them what to do next

All too often a great brochure is spoilt by one omission – a call to action.

Your brochure is designed to be taken away which is why it’s even more important than ever to have a compelling call to action within it. There can be several – one after each section if you like. The main thing is when your reader has absorbed its contents, they know exactly what to do – call you, email you or visit you.

Why you need to know this

With today’s online world people are forgetting traditional off line marketing tools. A brochure may not seem technologically advanced, but there is still a place for them for many businesses.

However it’s important to make them fresh, compelling and different. If you want to stand out from your competitors you’re going to have to get creative.

Sally Ormond – freelance copywriter

The art of Search engine optimisation is enabling businesses all over the world reach a greater audience online.

Done well and it can achieve amazing results, often slashing marketing budgets as expensive off line marketing campaigns and PPC are no longer needed.

But many people are still tempted to cut corners, impatient for results.

Don’t let temptation get the better of you. SEO will take time, but if you try to take short cuts, Google could slap you with a penalty.

Natural Link Building

Links to your website are very important. They act as an indicator to Google showing how relevant your site it for a particular topic. Each link is seen as a vote, so the more you have the more relevant you are perceived.

Buying links is a very bad idea and can be very damaging to your website. If you build your links naturally and ensure they come from related sites (i.e. the same industry/topic) you won’t fall foul of Google.

You can attract good links in a number of ways. For example:

•    Create a good Google local profile and fill it with relevant information about your business
•    Contact your Chamber of Commerce and enquire about having a link from  their website
•    Ask your suppliers/clients if they would be prepared to link to you
•    Issue press releases
•    Add your details to influential online directories in relevant categories
•    Write blogs and articles on your industry and link back to your website

Don’t be lazy about back links

Generating back links is often one part of SEO that is forgotten about.

Yes it takes time and is a constant process, but one that is vital if your SEO strategy is going to work. If you find it too much for one person to deal with on their own, get a link building team organised and share the workload.

Don’t indulge in the dark arts

Whatever you do, don’t succumb to using black hat techniques. These are activities that Google frowns upon. They are used by unscrupulous SEO companies to try and get quick results. But they could land you in hot water.

Black hat techniques cover things such as cloaking, using link farms, invisible text and keyword stuffing (more about that in a moment).

No keyword stuffing

The art of SEO Copywriting is quite complex and it pays to get a professional to create your copy for you.

Many people believe that by cramming as many instances of their keywords into their copy as possible, they’ll achieve magnificent rankings.

Well, if you do that, all you’ll achieve is unreadable text. What’s the point in good rankings if:

•    People can’t read your copy
•    People are completely turned off by your copy
•    Your copy doesn’t convert

A professional SEO copywriter will not only create compelling, benefits driven copy that will convert, they will also know where and how to use your keywords in a natural way.

Don’t repeat yourself

In a rush to own as much of the internet as possible, some companies are tempted to cut and paste text from their website into as many directories and online profiles as possible.

Don’t! Google frowns upon duplicate copy. If you fall into this trap you’ll earn yourself a hefty penalty so make sure you only add original content to your website, blogs and directories.

Don’t forget to keep the momentum going

Even when companies manage to avoid all the SEO hurdles I’ve mentioned, without constant maintenance their strategy will fail.

SEO isn’t a static entity, it’s very fluid. You must constantly monitor and tweak it to get the best out of it. Back links must be generated constantly to maintain and improve your rankings.

Your hard work will be rewarded by higher rankings, more targeted traffic and a reduction in your marketing spend.

Is there really any point in you having a website if…

The internet is the place to be!

You are no one these days if you don’t have a website, but don’t rush out and grab any old thing.

Your website should exist for one reason, and one reason only – to sell. If it doesn’t do that, it’s a very expensive electronic brochure.

As a copywriter, I’ve used this blog as a platform to inform and (hopefully) educate people in how to get the most out of their website. But there are still people who don’t seem to get it.

Your website is your online shop window. If you did happen to have a shop window you’d want it to be in full view of everyone, eye-catching, informative and enticing enough to make people walk into your shop.

So why is it that sometimes it all goes to pot when you try to replicate that in a digital format?

Below are 5 instances when your website isn’t worth the space it’s taking up on the internet.

1.    No one can find you

You might think that just by getting a website you’ve made it. There will be a small army of internet surfers landing on your home page. Well, think again. If you haven’t invested in any search engine optimisation, you are not going to be found.

If you’ve spent a small fortune on a very groovy looking flash site, you are going to find it difficult to get noticed because ranking may be tough as Google can’t read flash in the same ways it does HTML.

If you haven’t bothered to optimise your titles or URL and if you haven’t bothered investing in good SEO Copywriting, you’re not going to be found.

Yes, you could pay a small fortune and go down the PPC route, but did you know that 85% of internet users will click on the organic rankings and not the sponsored links?

SEO pays.

2.    It’s all about you

Guess what? I’ve said it numerous times (but there’s no harm in repeating myself – I’m getting to the age when it’s acceptable), your reader couldn’t give a toss about you; they want to know what you are going to do for them.

If your navigation reads like – ‘About Us’, ‘What we do’, ‘Our products’, ‘News’ – they aren’t going to stick around. Your website copywriting has to be about your reader; how your product will help them – think benefits.

3.    Tell them where to go

Don’t hide your navigation in cunning and artistic graphics. You want people to read your website. You want people to contact you. You want people to buy. So make it easy for them.

Clear, simple navigation will make your website easy to use and welcoming. If you make it hard work, your reader isn’t going to stick around.

4.    Stop following me!

I really, really hate those websites that have pop up boxes that chase you around the screen. You’ve probably seen them, they either try to force you to sign up for something or ask ‘Are you sure you want to leave’ – YES, I’M SURE.

They are incredibly irritating. In fact even more so than number 5…

5.    Music and video

I have absolutely nothing against using music or video on your website – it can be very effective. But don’t have it on autoplay.

The last thing I want is either a very s-l-o-w loading website, one that suddenly bursts into song, or one that thinks I want to watch a very loud video.

Why you need to know this

Despite what you may be thinking right now, I am not the only person who thinks this way.

When having your website designed, put your own ego and wishes to one side for a moment and think about what your customers want. After all, it will be selling to them.

So in summary:

•    Get a website that is easily navigable
•    Optimise your titles and URL
•    Make sure your on page SEO (e.g. SEO copywriting) is done by a professional to boost your ranking possibilities
•    Put an SEO strategy in place
•    Make sure your website addresses your reader and sells them the benefits of your product
•    Resist the urge for annoying gadgets no matter how ‘cool’ you might think they are

In any sales relationship, trust is probably the most important factor. Without trust, you are unlikely to make a sale.

Therefore when producing copywriting for any marketing collateral you have to be able to convey trust.

If you blog, you’re laying your soul bare for all to read. Your posts are very personal so your reader feels as though they know you through your words. And it is that connection you have to try to replicate in your sales writing.

Too often you see dire sales letters – they’re full of hype and practically shout at the reader BUY MY PRODUCT NOW!

So it’s not surprising when they don’t yield great results.

People have a natural resistance to buying. You are asking them to part with their money so you have to show them you’re not a charlatan and you’re not going to rip them off. You have to convince them to trust you – not something that’s easy to do through text.

To help you get your sales message across in a non-shouty and threatening way, why not try one of these three techniques?

Tell them a story

If you want to tell someone about a product you are selling, don’t rely on bold or colourful lettering, just tell them about it.

Using the tried and tested story telling style will help you build credibility in the eyes of your reader. Tell them why you created the product weaving in your credentials (number of years experience, clients you’ve helped etc.) to your benefits driven copy.

This approach will help you get your benefits in first to instantly start to break down their buying resistance. Plus, mention of your experience, clients and motivations will help convince them you’re genuine.

It was all a mistake

If you happened upon the idea for your product or you were involved in doing something that others wanted to be part of, telling your reader that your service/product evolved by chance will show them the thought process behind your product, how it has helped others and – well, if they thought it was great, it must be.

Of course your story has to be true and credible if it’s going to work. This approach is an excellent way to make a human connection with your reader.

Case study

This is one of the most powerful sales tools there is. Writing about a client’s experience of your product/service will show the reader exactly what can be achieved. As with the other techniques this has to be based on fact and written with your client’s permission.

Name names, show quantifiable results and use direct quotes from your customer to add weight to it.

This type of real life illustration will really resonate with your reader.

As you can see, selling is about showing the benefits, breaking down resistance and convincing them to buy.

Once you’ve put your ‘sales pitch’ across don’t forget to add in your call to action.

Sally Ormond – freelance copywriter