Entries Tagged 'internet marketing' ↓

No, it’s not 1^st April and this is no joke – there really are businesses out there that don’t have a website.

And we’re not just talking about one or two. According to the Office of National Statistics 21% of small firms don’t have a website. In todays’ digital age I find that astonishing.

So who are they?

Well, they are the type of businesses you use, plumbers, florists, decorators, small retailers etc. They rely on word of mouth for their business. But times are pretty tough these days and that just isn’t going to cut it.

But surely if they have enough business coming in there’s no need to change. Is there?

According to research conducted by O2, from a poll of 2000 people a quarter of all respondents said they wouldn’t use a small business if they didn’t have a website.

If that surprises you let me ask you this, what is the first thing you do when you want to find out about a local business you are thinking of using? Probably check them out online. If you discover they don’t have a website would you still be so keen to use them?

Barriers to having a website

Money is probably the main one here. These businesses are generally very small and may not have the money to invest in a website. But then again, websites don’t have to cost the earth; so considering the benefits they can bring it’s quite short sighted not to invest in one.

Many of these businesses also only work within a small area, so they believe a website would be a waste of time. Ever heard of local search? Hmmm?

They may also argue that they only need a small client base. But what happens if a few of their regulars move away or no longer need them? Where do they get new clients?

Why you should have a website

If you are a small business and have used one or more of those excuses, think again. A website isn’t an optional extra anymore. If you want to be taken seriously it is a must.

Here’s why:

• No one uses Yellow Pages anymore, now they Google
• Even word of mouth has moved online
• Your website will sell for you 24/7
• Your competitors have websites that show testimonials from their clients so others can see how great they are. How will they know if you’re any good if you don’t have a website?
• If someone searches for you online and doesn’t find you they’ll go elsewhere
• If you don’t have a website you could be viewed as being a bit dodgy, unprofessional or at the very least behind the times

My advice is find a good web designer and copywriter and get a website. It will boost your reputation and widen your customer base.

If you don’t you’ll get left behind.

Online retailers have it tough.

Their High Street counterparts have the benefit of being able to display their wares for all to see and a small army of sales staff to encourage people to buy and to answer any questions.

All the online retailer has is a website, a few pictures and some persuasive words.

One of the key elements in the sales process is trust.

Again the High Street retailer has the advantage of face-to-face contact, the products being available to see (try and touch) and the ability to talk to the customer to allay any buying objections they may have.

But it’s not all doom and gloom for the online shop because there are several things they can do to garner trust.

1. Useful

If you can’t talk directly to your customers it’s essential you offer them as much information as possible to help them make their buying decision.

Offering ratings, reviews, detailed product descriptions and daily deals will help develop a trusting relationship.

A great example of this in action is Amazon.

2. Secure

Security (or rather lack of) is one of the key factors that will put people off buying on line, which is why you must show your potential customers that your website’s security is second to none.

If possible use an https:// domain and only offer reputable payment methods such as PayPal, MasterCard etc.

Also a no quibble money back guarantee is also a deal winner.

3. Privacy

No one wants their details passed on to a third party so make sure you put potential customers’ minds at rest by publicly showing:

• Your cookies policy
• That you won’t pass their details onto a third party
• You only ask a minimum number of questions to complete a purchase

4. Customise

This one won’t always be possible, but if you can customise your service to suit your customer’s needs. Not everyone is going to have the same needs, so being as flexible as possible will show you as a company that puts its customers first.

5. Reputation

Trust also comes from having a good reputation. Using your social media channels as a way of promoting your great customer service is the perfect way to show you are a company to be trusted.

Also make sure you make it easy for people to get in touch with an email address, phone number and postal address clearly shown on your website.

As you can see, there are a number of ways the online retailer can enhance its reputation.

Sally Ormond – Copywriter, MD at Briar Copywriting and avid online shopper

What sort of marketing do you do?

• Social media – Twitter, Facebook, LinkedIn etc.
• Blogging
• Video marketing
• Email

What is the one thing that each of those need to be successful?

Engagement.

Every piece of marketing you produce must make a connection with your audience and that means thinking carefully about what you say and how you present it.

Here are 5 ways you can make your marketing more engaging.

1. Them not you

How many times have you seen a Facebook page, Twitter feed or email that’s all about the writer and not about the recipient.

Constant sales messages, promotions and pointless links are annoying. They don’t tell you anything about the company (other than they place their importance way ahead of anyone else’s) and certainly nothing about why you would want to deal with them.

By engaging and putting out messages that don’t involve selling – i.e. offer tips, advice and great information, you will begin to establish trust and give potential customers a reason to care about your brand.

That means focusing on what your customers want.

2. Questions

Asking questions is the best way to boost engagement. Although you can ask through social media platforms and surveys, a more intimate approach will work better.

Why not consider having a small networking gathering at your office for some carefully selected individuals? Perhaps a dinner or event (wine tasting?) will help you engage and get to know them.

Both approaches will not only give them a chance to get to know you better, they also offer valuable market research potential so you can make sure you continue to give your customers what they want.

3. Respond

Although asking questions is great, you mustn’t forget to answer them too.

With social media it’s very easy to get caught up in everything and miss the questions you get from your followers. There’s nothing worse than having your tweet, post, or blog comment ignored, so make sure you have someone manning those channels so nothing is missed.

If you get asked the same questions a lot, why not compile them into an FAQ page?

Just an idea.

4. Audience participation

The best way to drive engagement with the content you produce is to involve your customers in the creation process.

Use them as case studies or use their experiences to compile a blog post. You could even encourage them to add photos of them using your products to your Facebook page.

5. Don’t be a one trick pony

Written communications are all well and good, but don’t lose sight of the fact that people engage differently. Some may prefer audio or video content too, so offering a mixture will widen its appeal.

6. Be human

It’s widely believed that when you’re marketing your business it has to be very impersonal and corporate.

It’s a myth – the best way to engage with your audience is to inject some personality into the mix. Add a few personal updates and tweets to they can get to know you as a person.

As the above has shown, engagement is about getting to know your audience and customers. That kind of connection generates one of the most valuable commodities in business – trust.

How do you go about generating engagement? Do you use any innovative techniques? If so, leave a comment and share them with us.

Author:

Sally Ormond, copywriter and founder of Briar Copywriting Ltd. She also loves blogging, tweeting, cycling and the odd chilled glass of Pinot Grigio.

The following guest post was written by Luke Clum. The author’s views are entirely his own and may not reflect the views of FreelanceCopywritersBlog.com. If you are interested in producing a Guest Post for this blog, please get in touch with your ideas.

Content marketing is a fertile field for freelance writers these days; in fact, it’s one of the few areas in which opportunities for writers seem to be getting better, not exploding in a newspaper-fueled inferno. But good content writing jobs won’t fall in your lap just because you woke up one day and said, “I’ve got it! I’ll be a writer.” Getting these jobs requires building a portfolio, being highly adaptable, recognizing promising opportunities, and getting your work into the hands of the right people.
In many articles on the subject, you’ll often find the suggestion to join a content mill to build your portfolio, despite the pitiful rate of pay. This actually is a good first step if you’re really starting from scratch (you need to have something professional to show potential clients). But to really stand out from the masses of people calling themselves writers these days, you’ve got to consciously create content that really brands you as an industry and creative leader. Here are our top 4 tips for doing just that.

1. Become an Informational Resource

By now, you’ve probably been told a million times that you should start a blog to show prospective clients. Again, this is true, but keep in mind that since this is often a baseline (i.e. something that’s strange not to have but not particularly distinctive if you do) your blog or website has to stand out in some way. One of the best ways to do this is to pick a niche and brand yourself as an informational resource by producing a few great pieces of content.

As an example, take the cloud accounting service, Xero, which produced this cloud computing guide as a helpful resource for its current and potential customers. The guide not only addresses a very relevant and widespread question (“Just what is the cloud?”), but it also showcases the company as a fun, down to earth, and helpful brand. And, as an added benefit, stand-alone resources like this are far more likely to go viral than a single company website.
Much the same is the case for the insurance company Simply Business, which has branded itself as a business resource centre with things like this guide to social media success. While not all of the company’s potential customers will want to look through these resources, many will, meaning guides like these both widen the company’s audience and instantly establish their credibility.

While you won’t have the same resources as these companies, the point remains the same. Take the time to develop great informational content that can act as a standalone piece. If you have any interests or specialities as it is, create a resource that answers questions you know are common within that niche, or use the Google Keyword Tool to find what potential readers are searching for. With compelling, impressive resources like this, a potential client will learn a lot more about you than if you were to send them yet another top 10 list.

2. Volunteer…Strategically

Another way to find distinctive material for your content portfolio and to get your work out in front of movers and shakers is to volunteer at a place you really “get.” This could be at an organization that’s within the industry you’re looking to enter, or it could be a cause you’re really passionate about. Either way, sticking with your interests will put you in a position where you’ll be more likely to have those creative content ideas, and more convincing in you pitches to your volunteer clients. What’s more, if you’re writing for an organization’s website, you’ll likely gain a lot of exposure for your work while also adding to your portfolio. The better the job you do, the more likely the people you’re volunteering with will be to use you in their own businesses or refer you down the line.

3. Partner Up

Content writers don’t operate in a vacuum. Where once editors used to be a writer’s most crucial contact (and, don’t get me wrong, they’re still pretty high up there), now partnering with someone in a related industry, like graphic design or SEO, can be just as fruitful a venture. Having a freelance partner means doubling your networking ability. It can also make for a much more convincing sales pitch if you can bill yourselves as a one stop shop kind of place. What’s more, if you’re looking to create those specific resources previously mentioned but you don’t yet have a niche, partnering up can be just what you need, as you can then take your partner’s expertise and get it down in written form, establishing an expert’s reputation for you both.

4. Become a Microblogger on Social Media

Social media isn’t just about promoting your content (though that certainly is important). Twitter, Facebook and LinkedIn are all potential sites for microblogging. Through tweets and status updates, you can post helpful tips in your distinctive and creative voice. On Facebook and LinkedIn, you can write blog posts and join industry groups with discussion boards. These are all forms of content creation, and the more regularly and uniquely you embrace them, the more you’ll stand out.

Take-Away

When you’re a freelance content writer, your content is your marketing. Showing clients what you can do with the resources you create and the impact you can make on social media is showing them just what you can do for them, should they take you on board. Make it helpful, full of expertise, fun and interesting to read, and your content writing career will take off in no time.

Author Bio

Luke Clum is a graphic designer and writer from Seattle. Follow him on Twitter @lukeclum

Does this sound familiar?

“Dear Sir/Madam,

Do you want to see your website in Top 10 position in Google or other major search engine?”

Day after day I receive umpteen of these emails from SEO companies (and others) telling me they can get my website into a top 10 position in Google.

First, this is obviously a blanket email, because if they’d done any research they’d realise that my website was already on the front page for my chosen keywords.

And secondly, it’s addressed to ‘Sir/Madam’, so they haven’t bothered to take the trouble to personalise their email.

Not a great start then.

We’re all used to getting these types of emails, but it’s essential that you don’t fall into a similar trap when undertaking your own email marketing.

To spam or not to spam, that is the question

A little while ago I posted on the UK Business Labs forums about email marketing and how to get the most from it by offering relevant and targeted emails to your own, home-grown opt-in marketing list.

This caused a furore as it was intimated by a reader that email marketing was spam regardless of whether you use an opt-in list or a bought list.

However, provided you follow a few basic courtesies you should avoid alienating any of your customers.

Be clear from the start

The only way to gain trust and keep your customers happy is to be clear and upfront with then from the outset.

If you are cultivating your opt-in list to send out a newsletter, tell your customers how frequently you’ll contact them.

If you want to send a newsletter and occasional email marketing messages or offers, again let them know. If possible, offer a choice of messages so they can opt-in, for example, to your newsletter but not your other emails.

Giving them choice and being open and honest about what you intend to do with their email address will generate that all important trust that’s vital for strong and lasting customer relations.

Divide and conquer

As mentioned above, splitting your email marketing list and offering different communications that people can opt in and out of will help you target your marketing efforts.

That way, you won’t cheese off half your customers.

Get personal

Don’t send out generic emails addresses to ‘Sir or Madam’. Use their name and make your communications personal.

So, is using an opt-in list spam?

Not in my book.

People who want to receive your news and offers gave those email addresses. So, provided you stick to your promise of what you’ll send them and when, how can that possibly be seen as spam?

After all, Wikipedia defines Spam as:

‘…the use of electronic messaging systems to send unsolicited bulk messages, especially advertising, indiscriminately.”

And, as your list has opted in to your messages they’re not unsolicited.

Over to you

What do you think about this issue?

What do you class as spam?

Leave your comments below and give us your take on this contentious issue.

Sally Ormond – Copywriter