Entries Tagged 'online copywriting' ↓

In the wonderful world of website marketing, there are a number of things you must have if you are to leave your readers fulfilled rather than frustrated.

As an avid online shopper and researcher, I’ve come across a number of websites over the years that have simply left me cold.

There’s nothing worse than landing on a site and having no idea what to do next; or finding a site that makes you go round and round in circles just to find the simplest of information.

So, I decided it was time to form a list of website must-haves. 

Below are 5 things that your website must have, but I am sure you can come up with many more, so please leave a comment below with your list of website must-haves.

Website Must-haves

1. Photo

Whether you’re a freelancer, sole trader, partnership or larger company, make sure you get some photos of you and your team on your website.

People like to know who they are dealing with, especially as they will be (more than likely) doing business with you remotely. It helps to add a personal touch and makes your company appear more approachable and accountable.

2. Contact details

The FAQ page on a website is very useful, but it shouldn’t replace the contact page.

It is so frustrating to click on a ‘contact us’ link only to be taken to a forum or FAQ page. Don’t make your readers jump through hoops just to get in touch with you. Make sure your phone number, email and postal address are plainly visible.

If you use a contact form, make sure you have staff monitoring the incoming enquiries. I’ve lost count of the number of companies I’ve wanted to contact, filled out the form and never heard from.

3. Benefits

If there’s one thing your readers want to know, it’s what are you going to do for them.

They don’t really care about you or your company; they just want to know that you can solve the problem they have.

Your website copy should be firmly focused on your reader, their needs and the solutions you can offer.

4. Clear navigation

 There’s nothing worse than being on a website and having no idea where to go next.

Make sure your navigation is very clear and that your users can move between pages easily.

5. Call to action

If your web pages don’t include a call to action, your reader will simply wander off and look at a competitor’s site that does tell them to ‘buy now’, ‘call now’ or ‘sign up now’.

You might think that any intelligent person would know that you want them to get in touch, but if you don’t spell it out, it’s unlikely to happen.

Over to you

So they are my 5 website must-haves – what are yours?

Let’s see how many we can come up – leave a comment below listing your top 5 must-haves.

Let’s clear one thing up straight away, yes, I am a copywriter and of course I’m going to say you need someone like me to write your website copy for you.

But, as you read on, I hope you’ll begin to understand exactly why it’s essential you use a website copywriter to get the most out of your online marketing strategy.

OK, so you’ve just spent a small fortune on your website’s design. It looks really cool, but it’s full of Lorem Ipsum so you now have to start thinking about content. Your web designer is champing at the bit to push your site live, but you’re dragging your feet because you have no idea what to write.

That’s when the suggestion is made…”why don’t you hire a professional copywriter to create your text for you?”

So, to explore the possibility you start getting quotes and then nearly fall of your chair when they start talking in the thousands of pounds (by the way, this fictional website is quite big).

Finally, you decide the only thing for it is to go it alone and get one of your office juniors to write it for you. The problem is they have no experience in writing for the web.

When your website is finally published, absolutely nothing happens – next to no traffic, no leads, nada, zero, zilch.

Why you need a website copywriter

Once you’ve paid for your new website, why let it go to waste by filling it with sub-standard copy?

Good copywriting doesn’t come cheap, but because you will be paying for a professional writer’s experience and expertise, it will be worth it.

You will save yourself a lot of time and a lot of frustration because the copy will actually work.

Why?

Simply because a copywriter will be able to produce copy that is:

• Written from a unique perspective (i.e. they can distance themselves from your company and put themselves in your customers’ shoes to make sure it offers the information they want to know)
• Written for your customers
• Benefits driven rather than all about your achievements as a company
• Visible to the search engines
• Compelling and persuades the reader to take action
• Designed to sell not inform
• Professional and reflective of your business and your brand
• Simple and unambiguous

Above all, it will provide you with a great return on investment because it will draw targeted traffic to your website and convert those visitors into sales.

If you’re expecting to pay a few pounds per page, forget it.

Good copywriters have been honing their craft for years. They know what works and what doesn’t work. They understand how search works and how to get the most from a page of copy. They have invested a lot in the knowledge they possess.

If you want to portray an image of professionalism online make sure you hire the best people – designers, photographers and copywriters.

It’s your image at stake – think about it.

What do I mean by calm copywriting?

Well let me first tell you about what prompted me to write this post.

I took my eldest son to the Orthodontist this morning. The Orthodontist is a lovely chap and comes from Eastern Europe…somewhere. Anyway, after making my son’s next appointment we got in my car to head back to school when I mentioned that I might get his father to take him in for the next appointment as I might not have my car that day.

My son looked at me in horror and said “no, you can’t do that. You know what dad’s like, he’ll try and talk in his European English so the Orthodontist understands. It will be soooo embarrassing!”

The ‘European English’ my son is referring to is the good old fashioned British way of communicating abroad – s-p-e-a-k-i-n-g   v-e-r-y   s-l-o-w-l-y  a-n-d   l-o-u-d-l-y to make sure our European cousins can understand us perfectly.

Admittedly it usually ends up either offending or reducing people to hysterical laughter.

So how is all this related to copywriting?

Well there’s a lot of ‘European’ copywriting about too.

We’ve all seen the landing pages which comprise of different sized fonts, bold colourful words and truly awful graphics. And this isn’t just confined to landing pages you can also come across it in emails, sales letters and websites.

Does it give the reader confidence?

No.

Does it engage, enthral and sell?

No.

Instead it annoys, switches the reader off and encourages them not to buy.

Rather than relying in brash sales techniques like these, use your words carefully and let them do the selling.

Keep your text uniform (other than your sub headings), calm and persuasive. It will have a great effect; make you appear more professional and approachable.

Remember your reader isn’t an idiot. They will see through all the frills, fonts and colours. If you want to be taken seriously, write seriously.

As a copywriter I am frequently asked by people how to write effective copy.

Creating something that is interesting, relevant and that sells isn’t always as easy as it sounds.

There are a number of factors that have to be taken into consideration when creating copy for your website, brochure, newsletter, email campaign etc.

You must think about your audience, why you’re writing, what you want to achieve from it and that’s before you start looking at it from your customers perspective.

The easiest way to explain effective copy is to look at it from a ‘questions point of view’—put on your journalist’s hat and follow me…

W-W-W-W-W-H

Who?

Who is your product going to help? This will identify your target market and help you develop the right tone and voice through which you’ll convey your message.

What?

What am I writing about? What will it mean to my customers? This will help you identify the main benefits of your product or service. After all it’s the benefits that will persuade your reader to buy. It’s all about what it will do for them.

When?

Will your product help them now or in the future? How long will your offer last? Timing is crucial, especially with your offer.

Where?

Where can they order or buy your product? If they don’t know how they can get hold of it, how can they buy it? This might sound obvious but you’d be amazed at how many people forget this simple detail.

Why?

Why should they buy it? Yes we’re back to those benefits again. Why is it going to make their life better?

How?

Make sure you let them know how it works, how much it costs, how they can buy it etc.

Once you’ve covered all of those points you must also:

• Keep it simple – write in simple language, with simple sentences. Don’t use jargon as that is a real turn-off.
• Call to action – remember to always tell your reader what you want them to do (call now, buy now, sign up now etc.) otherwise they’ll just walk away.
• Honesty – it really is the best policy. If you make claims about your offerings make sure they are genuine. You want to build a relationship of trust.
• Offer – if you want your offer to appeal to your market make sure it fulfils their needs. To add extra impact make it time limited or limit it by number.

The main thing to remember when writing copy is always have your reader in mind, tell  them what they want to know, make an offer that will appeal to them and leave them in no doubt as to why their lives will be enhanced by it.

A Freelance copywriter understands that copywriting is all about writing for your reader. But did you know the way you structure your payment offers can also have a positive effect on the number of sales you make?

That doesn’t mean how you take payment (i.e. credit cards, cheque, PayPal etc.) but rather allowing your customers to try before they buy, pay later etc.

Listed below are 6 suggestions that will help you increase your sales:

1. Try before you buy

Let your customers try a free sample or shortened version of your product. By offering them something with only a few benefits (rather than the full version) they will be enticed to buy the full version to get all the benefits.

1. Let them choose their price

I haven’t gone mad. I don’t literally mean let them pay what they want. Simply list your original product and price and also offer another product for a slightly higher price. You can produce as many levels as you like and then your customer is free to choose whichever is right for them.

1. Free trial

This is a classic. The free trial option demonstrates your own confidence in your product or service and therefore it will sell itself.

1. Give something back

Offering a cash back rebate of, say 10% will help boost your sales. Plus, most customers will probably forget to send off for their rebate.

1. Pay later

By allowing the choice of buying now, pay later you’ll prevent the loss of customers who can’t afford to buy your product or service at that particular time.

1. Just a little at a time

This one goes nicely with number 5. As well as delaying payment you can also offer paying in instalments. Again this avoids losing those customers who may not be able to pay the full amount straight away.

Why don’t you give one or two of these a try?