Entries Tagged 'social media training' ↓

Social media is great for marketing your business and raising your profile – every one knows that.

But it’s also a great relationship builder and customer service tool.

Monitoring your name and brand on the various social media grape vines helps you identify what people are saying about you, alerts you to any potential problems (such as customer service issues) and also tells you when you’re receiving a big thimbs up from your customers.

The problem is hearing all of that through the background noise.

You can use Google Alerts (although they are limited in their effectiveness) or use various paid tools that are available.

But wouldn’t it be great if you could build your own tailormade social media listening device for free?

Well you can.

Tony Ahn has written this incredibly useful post and how-to guide on Social Media Examiner which takes you though the steps required to create your very own social media listening device.

Now you too can monitor social media to find out what people are saying about you.

Take a look now and learn How to Build a Free Social Media Monitoring Dashboard

Thanks Tony!

Most people today (in business or otherwise) know how powerful social media is.

Millions of people are participating in it in some shape, way or form every day – you can’t ignore it any longer because it’s here to stay.

If you’re in business yourself you are probably already using it to widen your market appeal, find new customers, market your brand and find new suppliers.

But what if you’re not a business owner? What if you can see the obvious potential it could have for the company you work for but the bosses aren’t having any of it.

• It’s too much like hard work
• We don’t have time for that
• Our customers don’t use social media
• We can’t monitor its effectiveness

Do those excuses sound familiar?

Well, if you can see a case for using social media within your company, it’s up to you to make your boss see the light and drag him out of the Jurassic age.

This great post on socialmediaexaminer.com helps you do just that. It looks at 7 tips for selling executives on social media to help you come up with a cunning plan to show your bosses exactly why they need to get social media savvy before they get left behind.

Show them:

• What it means in their terms – i.e. remove all the jargon to make it accessible
• How it will impact on sales
• That it’s measurable
• You’re serious by making a plan

Provide them with that type of information and how can they possibly say no?

What have you go to lose? You know social media is the way forward all you have to do is make them see it too.

Try it out and then come back and tell us how you got on.

Sally Ormond – freelance copywriter, blogger and social media addict.

You may have been trying to ignore social media but whether you think it’s for you or not, it’s here to stay.

Leveraging the social power of the internet is vital for any business today regardless of industry. Understanding how to use it correctly is the key to success so you must come up with a strategy before you dive in.

The most important aspect of any social interation is listening. Without listening you won’t know what your customers are talking about, what’s important to them, or where they’re hanging out. After all, what’s the point in using visual channels such as YouTube and investing a shed load of cash in video marketing if your audience use Twitter and Facebook?

Listen – Content – Socialise – Measure

Those four words are the key stages of any successful social media strategy as identified by Lee Oden in his post 4 Steps to Social Media Success on toprankblog.com.

If you want to develop a great strategy that works it’s well worth a read. Lee helps you understand the importance of listening to identify where your market hangs out, the importance and types of content you can generate, how to socialise effectively and, most importantly, how to measure your effectiveness.

This basic structure will help you develop a strategy that will promote your brand, develop relationships with customers and potential business partners and generate content that will also help make you stand out in the search engine rankings.

Social media is here to stay. It will constantly evolve so now’s the time to get on board.

Do you need a parachute when you jump out of a plane?

Every business, if they engage in social media, needs a policy in place.

The social media channels you use are a direct line to your consumers (and competitors). Everything happens in real time – as soon as you hit send your message or tweet goes out to potentially thousands of people.

Get your message wrong and you could find yourself in serious hot water.

The implementation of a social media policy will help protect your company by:

• Ensuring you can avoid PR nightmares
• Making sure all your employees know what you expect of them
• Keeping you out of legal hot water
• Protecting confidential or sensitive information about your company

You must decide what your company’s line will be in the case of defamatory comments being made about it.

How will you react to positive comments?

Who will be monitoring your social media activity and who will be engaging with your followers?

Social media is an excellent tool for businesses to use but, especially for larger companies, it can be a potential mine field so you must ensure you have a social media policy in place before you begin to dabble.

Before you go any further check out this useful post on Mashable – 10 Must Haves For You Social Media Policy.

Engage and enjoy social media, but make sure everyone knows what they’re doing.

A beginner’s guide to social media interaction

Social media – does it strike fear into your heart?

Do you suddenly experience hot flushes when someone asks if you’re on Twitter or Facebook?

Do you have the blankest of all blank moments when it comes to starting your blog?

You’re not alone. Those that ‘get’ social media make it look effortless and will wow you with their success stories. Those that don’t ‘get’ social media will tell you it’s a complete waste of time.

One of the biggest hurdles a social media newbie will experience is working out what they’re going to say, when they’re going to say it, and how to interact with other people.

I have put together a few tips to help you on your way and to demystify some aspects of social media.

How should I look on social media?

Once you’ve set you account up, you should upload your avatar.  Some people upload company logos, others don’t upload anything and just use one of the platform’s generic images.

First off, use a photo of yourself and not your company logo, especially if you’re a sole trader. People like to know who they are interacting with. If your company is a partnership or larger organisation, try adding a photo of the person that tweets on your Twitter home page.

Use a good photo (not something that’s grainy or hard to make out), and a recent one. That way you’ll avoid the embarrassing moment when you meet face to face and you’re unrecognisable.

How do I follow people?

As you know Twitter is a social media platform where you gather ‘followers’.

If you want to control who follows you, you can protect your tweets so people have to ‘apply’ to follow you. The only problem with that is that you come across as being very secretive and unapproachable and therefore may actually put people off interacting with you.

One thing I’m often asked is what if you don’t want someone following you? Well you can block them if you want but the main thing to remember is that you don’t have to follow them back if you don’t want to.

The most important thing about Twitter is that you follow people you want to follow and that you interact with your followers. Very few people will check out who’s following you first before they decide whether they want to or not. A following decision is usually based on:

• Who you are?
• What you have to say?
• Are in an industry relevant to them?
• Are your tweets interesting?

One of the great things about Twitter is that it makes people accessible – people you wouldn’t normally have contact with. But don’t worry if not everyone follows you back. Celebrities for example don’t always return your follow.

As for whether it’s the done thing to follow your competition, why not? They’ll follow you and you can learn a lot about them from their tweets. Most people enjoy interacting with people in the same industry. As a freelance copywriter I follow a number of fellow scribes and enjoy interacting with them, exchanging stories and tips for best practice.

What should I say?

The first thing to remember is that social media channels are social – they’re not paid for advertising space which you can constantly promote your business through. If you do, you’ll become very lonely very quickly because people will get fed up with your constant spam.

Comment on other people’s tweets/posts/blogs and promote them to others if you find them interesting.  If someone shares your content by retweeting, thank them but don’t retweet their praise and then thank them – that’s bad form.

If you want to retweet something (or blog about someone else’s work), make sure you credit the original source. Also if someone does retweet your content, comment on your blog or post something on your Facebook page, thank them.

What else do I need to know?

When inserting links in your blogs, tweets or Facebook updates, make sure you always disclose whether they are affiliate links, or a link that you’ll benefit from in some way – be honest.

In the same way, if you’re writing about a client or using them within a case study etc., make sure you mention them and link back to them.

I get the interaction stuff now, but how can I promote my business too?

Blatant and constant self-promotion will be frowned upon, but that’s not to say you can’t promote your business.

Giving great information and sharing with others will show you as someone who is knowledgeable, approachable and an all round good egg.

If you have special offers you want to promote, tweet about them but not constantly.  And balance your own promotional tweets with plugs for other people.

Plus if you want to encourage people to retweet your stuff, make sure you leave room for them to do so. Tweeting something that’s 139 characters long doesn’t make retweeting very easy.

The final aspect I want to cover is the use of direct tweets and direct messages on Facebook. Promotions made this way are really annoying because you are targeting people specifically – it’s a bit like having a doormat full of junk mail all day long.

Go forth and socialise

If you’re not already on social media, do it. It’s not scary, it doesn’t have to take over your life and it can be great fun and a great source of new business too.

Using Facebook (I’m at freelance copywriting) and Twitter (@sallyormond) have been great for my business and they can be for yours too.

Feel free to follow me and ask for any pointers, I’ll be happy to help you get to grips with the wonderful world that is social media.