Entries from November 2011 ↓

Have you ever wondered how some people end up everywhere on the web?

If you Google their name, reams and reams of listings appear. How do they do it? How do they make themselves so visible?

The answer is good old fashioned search engine optimisation.

If you’re thinking I’ve finally lost it because surely, SEO is surely just for websites, let me put your mind at ease. No, I haven’t completely lost it. SEO is just as important for your social media profiles as it is for your website.

The whole point about filling in your profile on sites such as Twitter, LinkedIn and all the other social networking sites, is to make yourself visible to potential clients or business partners. So if you’re not making the most of them, why bother?

To illustrate my point, after Googling ‘Sally Ormond’ the first page of search results alone show 6 social media/networking profiles.

So not only does my website and blog appear, but anyone searching for information about me will also see my name splattered all over the web with numerous profiles (and blog posts and articles) detailing all the great work I do for my clients.

That’s pretty powerful stuff.

OK, I hear what you’re saying – Sally Ormond is my name as opposed to a search term that I would optimise for.

So what if I amended my search to ‘Sally Ormond Copywriter’ or ‘Sally Ormond freelance copywriter’?

Well….

As you can see, in both cases even more social media sites appear.

So there you go – this is why it’s essential to make your profiles stand out. That doesn’t mean you have to cram them with your keywords. But make sure your keyword (which is probably your primary business activity) appears near the beginning of your description.

Filling the web with great information about you and what you can do for your clients is essential if you want to position yourself as an expert in your field.

After all, it’s becoming more common for people to Google other people so they can find out a bit about them. If nothing shows up (or very little), what does that tell them?

Can you really tell whether copy is good or bad just by looking at it?

The answer is yes and no.

It rather depends on what the copy is, what it’s meant to do and what form it takes.

For example if it’s SEO copywriting and it’s very obvious what the targeted keyword is, like in the example below…

…then it’s pretty safe to say it’s bad copy.

The problem is a section of text can be very well written (grammatically correct and no spelling errors) and yet, from a sales perspective, it’s about as useful as a chocolate teapot.

That’s why it’s not always easy to spot bad copy.

It’s probably easier to look at this from a different angle and think about what makes good copy.

The traits of good copy

Luckily there are 5 characteristics that good copy has. No matter which format it’s written for or what it’s trying to sell, good copy will always:

1. Grab the readers’ attention immediately
2. Be clear and unambiguous
3. Answer all the readers’ questions and so counter any buying objections they may have
4. Build trust and rapport with the reader
5. Motivate the reader into taking a specific action through a strong call to action

What it comes down to is this – copy is written for a purpose (generally to sell something) but if it doesn’t fulfil that purpose it’s not doing its job.

Selling through text alone is difficult. You don’t have the personal contact with the customer; you can’t think on your feet to counter their buying objections and you can’t shake their hands.

Your copywriting has to do every thing:

• Inform
• Build trust
• Convince
• Convert into a sale

That’s not an easy thing to achieve.

What are your thoughts? Can you think of any more traits you find in good copy? Why not share them here along with any shocking examples of copy you’ve come across.

Despite the number of blog posts and articles you see about Twitter, I was flabbergasted to read a recent post on The Drum.

Apparently 71% of companies are still ignoring consumer complaints on Twitter.

Social media has opened up communications between consumer and business. Now, someone can complain through Twitter about poor service or product quality and within seconds potentially thousands of people will know about it.

And yet, there appear to be an alarming number of companies who are not monitoring Twitter effectively.

According to the article, in a survey by Maritz Research, only 29% of those who tweeted a company with a complaint received a reply. This shows a worrying trend – namely, businesses are still not ‘getting’ Twitter.

The post goes on to say that…

The American research looked at 1,298 consumers over the age of 18 who frequently tweet and have used the micro-blogging site to complain about a specific product, service, brand or company.

• 49% of respondents had expected the company to read their tweet
• 64.9% of older tweeters (aged 55+)  expected a reply
• 38.4% of younger tweeters (18-24 year olds) expected a reply

Of those who received a response from a company, 34.7% were very satisfied and 39.7% were somewhat satisfied with the response.

While 86.4% said they would love/like it if the company had got back to them regarding their specific complaint, 63.3% said that they wouldn’t like or would hate it if the company contacted them about something other than their complaint.

The power of a tweet

Once upon a time, if a customer was unhappy about something they would pick up the phone and have a rant. But because they would be speaking with someone representing the company, in theory, their complaint wouldn’t go unnoticed.

But today, consumers have the ability to tweet their anger. Not only would this be directed at the company’s twitter name so (you would assume) they would get to hear about it and take action, it would also be seen by all their followers.

Whether companies like it or not, Twitter (and other social media channels) is the new ‘social telephone’.

The above research shows that most people (84%) liked it when companies got a response form their tweet.  Just by listening, a company could greatly improve its customer service satisfaction levels.

Monitoring the noise

If a company is going to use social media, it must ensure it has the resources to use it effectively.

A Twitter account must be monitored to offer timely responses to customer queries and complaints. If you quickly make contact and resolve the issue, you can turn a potentially bad situation into a positive. Your customer will see you as a company that cares about its customers and listens to them.

Make sure your company isn’t one of the 71%:

• Monitor Twitter for any mention of your brand
• Respond quickly to tweets you receive from customers
• Never get into a Twitter argument
• A quick response will turn a bad situation into a positive outcome

Over to you

Does your business use Twitter?

How are you making sure you monitor it?

If you have any tips to share to help other businesses get to grips with the ‘social media telephone’, leave a comment below.

 Sally Ormond – Freelance copywriter